Privacy policy
Privacy Policy
Last updated: 22nd May 2025
This privacy policy describes how Mishka Luxe (the "site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit or make a purchase from Mishka Luxe Site. Privacy Protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy notice sets out information about how we collect, store, process, transfer, share and use data that identifies or is associated with you.
The Privacy Policy details how Mishka Luxe will treat your Personal Information after it has been collected through our site, together with details on the type of information we may collect from you. Mishka Luxe will only use your data as detailed in this Privacy Policy or for its legitimate business reason.
Collecting your Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as "Personal Information". Please see below about what Personal Information we collect and why.
Information we collect from you:
Device Information
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what products you view, what sites you view, search terms, and how you interact with the site.
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Purpose of collecting information: to load the site accurately for you, to perform analytics on site usage to optimize our site.
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Source of collecting information: collected automictically when you access our site using cookies, log files, web beacons, tags or pixels.
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Disclosure for a business purpose: shared with our processor Shopify.
Order Information
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Examples of Personal Information collected: your contact and order details (name, billing address, shipping address, payment information, orders and receipts, email, address and telephone number, your account details (including your username, password, security questions, email and other account information used for security purposes.
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Purpose of collecting information: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collecting information: collected from you when you purchase products and check out as a guest, create an account with us, when you engage with us on social media platforms, when you choose to complete any surveys we may send you and when you comment or review our products and services.
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Disclosure for a business purpose: shared with our processor Shopify.
Customer Support Information
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Purpose of collecting information: to provide customer support.
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Source of collecting information: collected from you when you contact us by any means with queries, complaints, etc.
Minors
We do not intentionally and we do not knowingly collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with trusted third parties to help us provide our services and fulfill our contracts with you, as described above.
Examples of third parties we work with are:
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IT company who support our website and business systems.
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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Operational companies such as delivery couriers.
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For fraud management, we may share data about fraudulent or potentially fraudulent activity in systems.
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We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
However, certain third party service providers, such as payment gateways and other payment transaction processors have their own privacy policies with respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Using Personal Information
We use your Personal Information to provide our services to you, which includes, offering products for sale, processing payments and invoices, shipping and fulfillment of your order, and keeping you up to date on new products, services and offers.
We use your order information that we collect to fulfil any orders placed through our site. If we do not collect your personal information during checkout, we will not be able to process your order and comply with out legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered and/or purchased. We may keep your details for a reasonable period afterwards in order to fulfil any contractual such as refunds, etc.
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To respond to your queries, complaints and refund requests, handling the information you sent enables us to respond.
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To protect our business and your account from fraud and other illegal activities, this includes using your personal data to maintain, update and safeguard your account and our business.
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To process payments and to prevent fraudulent transactions.
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We may use your personal information for marketing and advertising promotional purposes.
Remember, if you chose not to share your personal data with us, or refuse certain contact permissions, we may not be able to complete a purchase on our site.
For example, if you have asked us to let you know when a product comes back into stock, we cannot fulfil this if you have withdrawn your general consent to hear from us. You are free to opt-out of hearing from us.
Lawful
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Information under the following lawful bases:
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Your consent;
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The performance of the contract between you and the site;
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Compliance with our legal obligations;
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To protect your vital interests;
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To perform a task carried out in the public interest;
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For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through our site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, erased, appeal our decision if we decline to process your request or opt-out from promotional materials being sent to your emails. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when your visit our site. We are a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether its their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our site and to provide our services.
Cookies necessary for the functioning of the store
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Name
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Function
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_ab
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Used in connection with access to admin.
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_secure_session_id
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Used in connection with navigation through a storefront.
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cart
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Used in connection with shopping cart.
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cart_sig
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Used in connection with checkout.
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cart_ts
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Used in connection with checkout.
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checkout_token
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Used in connection with checkout.
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secret
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Used in connection with checkout.
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secure_customer_sig
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Used in connection with customer login.
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storefront_digest
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Used in connection with customer login.
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_shopify_u
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Used to facilitate updating customer account information.
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Reporting and Analytics
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Name
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Function
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|---|---|
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_tracking_consent
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Tracking preferences.
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_landing_page
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Track landing pages
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_orig_referrer
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Track landing pages
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_s
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Shopify analytics.
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_shopify_fs
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Shopify analytics.
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_shopify_s
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Shopify analytics.
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_shopify_sa_p
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Shopify analytics relating to marketing & referrals.
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_shopify_sa_t
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Shopify analytics relating to marketing & referrals.
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_shopify_y
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Shopify analytics.
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_y
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Shopify analytics.
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The length of time that a cookie remains on your computer or device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through sich sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Adverting" section above.
Complaints
If you have any complaints on the service, our products, or about how we process your Personal Information, please contact us using the details provided below. If you are not satisfised with our response to your complaint, you may have the right to appeal our decision by either contacting with same details provided below or by forwarding your complaint to your local data protection authourity.
Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy at any time, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon posting on our website. If we make material changes to this policy, we will notify you here that it has bene updated, so you are aware of what information we collect and how we use it.
Contact
For more information about our privacy practices, if you have any questions, or if you would like to register a complaint, request to delete any personal information we have about you, please contact us by e-mail at mishkaluxe@outlook.com or contact us at Mishka Luxe, 5829, Inverness, IV1 9HB.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.